The Consumer Protection Section is responsible for consumer protection in Louisiana. The Section provides consumer education to the public through alerts, publications, and presentations. The Section also accepts complaints from consumers about unfair practices and offers a voluntary mediation process to consumers and businesses to improve communication between the parties and assist in resolving disputes. The Section has the authority under the Unfair Trade Practices and Consumer Protection Law and related laws to, on behalf of the public, conduct civil investigations into unfair methods of competition and unfair and deceptive trade practices. The Attorney General may bring actions for injunctive relief, civil penalties, and other relief in the name of the State against persons and entities engaging in such practices. The Consumer Protection Section also regulates and registers Athlete Agents, Business Opportunity Sellers and Agents, Charities and Professional Solicitors, Credit Repair Services Organizations, Going-Out-Of-Business Sales, Multilevel Marketers, and Telephonic Sellers.
Equal Housing Opportunity Section is responsible for the administration and enforcement of the Louisiana Equal Housing Opportunity Act. This section is active in the investigation, conciliation, and judicial enforcement of fair housing claims. Staff cooperates with the federal government in the enforcement of statutes prohibiting discrimination in housing and housing transactions based on an individual's race, color, national origin, religion, sex, familial status, or disability. The section also provides information to Louisiana citizens on their rights regarding the rental and purchase of dwellings under the Louisiana Equal Housing Opportunity Act and the federal Fair Housing Act.
The Securities and Insurance Section has direct involvement in and primary knowledge of every insurance liquidation in Louisiana. This section performs legal work, supervises contract counsel, and works with the Department of Insurance. Staff personnel conduct research in insolvency cases and maintain a proactive position in the area of insurance liquidation. This section reviews legal bills of contract attorneys, incorporates terms of engagements and development with contract attorneys and the Department of Insurance case management plans for each liquidation. The section relies totally upon self-generated revenues for its operation.