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10/29/2007 12:00:00 AM
What We Do

Consumer Protection Section
The Consumer Protection Section was created to shield citizens from unfair, misleading or unconscionable business practices. Attorney General James D. "Buddy" Caldwell protects Louisiana consumers by filing lawsuits under the Unfair and Deceptive Trade Practices Act, investigating and mediating consumer disputes, and educating consumers about their consumer rights.

Some examples of consumer issues handled by our office include automobile fraud, the lemon law, telemarketing fraud, identity theft, credit card fraud, landlord and tenant matters, charity fraud and elderly fraud. In addition, this section registers the following types of businesses and organizations (You may select the appropriate form on the right):
  • Charitable Organizations
  • Professional Solicitors
  • Telephonic Sellers
  • Going-Out-Of-Business Sales
  • Physical Fitness Facilities
  • Multi-Level Marketing Companies
  • Business Opportunities
Although our office can mediate consumer complaints, take legal action against companies engaged in a pattern of unfair business practices, gather helpful information from a network of agencies, and assist in the preparation of consumer protection legislation, our office cannot: give legal advice, initiate legal action or act as your private attorney, recommend a business or product, or give business reputation information.
Enforcement
The Attorney General protects consumers by filing civil lawsuits under the Unfair and Deceptive Trade Practices Act, La.R.S. 51:1401, et seq. Although our office cannot represent individual consumers, we can file suit on behalf of the State when a business or individual has engaged in a pattern of unfair business practices. Please visit our Lawsuits and Settlements page for information on recent cases.
Consumer Disputes
The Consumer Protection Section assists consumers by investigating and mediating consumer disputes. Once we receive your consumer dispute form our office will evaluate your dispute and attempt to resolve any differences between you and the company. If necessary, we may refer your dispute to another agency.

If you have a consumer dispute, first, contact the business. Most problems can be resolved by contacting the salesperson, manager, or the company’s customer service representative. If your dispute is not resolved, you can file a consumer dispute with the Attorney General’s Consumer Protection Section.
Education
The best consumer protection is understanding your rights as a consumer. Through our consumer education program, we are able to distribute information through consumer alerts, publications and presentations on the latest scams and how to avoid becoming a scam victim.


     

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